Introduction

This Privacy Policy explains how Club TentBox ("we," "us," or "our") collects, uses, and protects your personal information when you use our membership platform.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information
When you register for a Club TentBox membership, we collect:
- Email address- Full name- TentBox purchase details- Payment information (processed securely via Stripe)- Birthday (for birthday voucher eligibility)
Usage Data
We automatically collect:
- IP address- Browser type and version- Pages visited and time spent- Device information- Cookies and similar tracking technologies
How We Use Your Information
We use your personal information to:
- Process and manage your membership- Send magic link authentication emails- Provide membership benefits and rewards- Process payments and renewals- Send important service updates- Respond to support inquiries- Improve our services
Legal Basis for Processing
We process your data under the following legal bases:
- Contractual necessity (to provide membership services)- Legitimate interests (to improve our platform)- Legal compliance (tax and regulatory requirements)- Your consent (for marketing communications)
Sharing Your Information

We share your data only with:
Stripe - For secure payment processingSanity - For content management (anonymized analytics only)Supabase - For secure data storage and authentication
We never sell your personal information to third parties.

Data Security

We implement industry-standard security measures:
- Encryption in transit (TLS/SSL)- Encryption at rest- Regular security audits- Access controls and authentication- Secure backup procedures
Cookies and Tracking
We use essential cookies for:
- Authentication and session management- Preference storage- Security features
You can control cookies through your browser settings.
Your Rights
Under GDPR and UK data protection laws, you have the right to:
- Access your personal data- Correct inaccurate data- Request data deletion- Object to data processing- Data portability- Withdraw consent
To exercise these rights, contact us at privacy@tentbox.com
Data Retention
We retain your data for:
- Active members: Duration of membership plus 12 months- Cancelled members: 12 months after cancellation- Financial records: 7 years (legal requirement)

International Transfers

Your data is stored within the UK and EU. Any international transfers comply with GDPR requirements and appropriate safeguards.

Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from children.

Changes to This Policy

We may update this Privacy Policy. We'll notify you of significant changes via email or prominent notice on our platform.

Contact Us

For privacy-related questions or requests:
Email: privacy@tentbox.com

Address: TentBox Ltd, Roman House, 39 Botley Rd, Southampton SO52 9AE

Last updated: 2 October 2025